XpressDrop is a technology-driven logistics and coordination platform that connects users to vetted laundry vendors, handling pickup, delivery, and order tracking end-to-end, so ordering laundry is as simple and reliable as ordering food, while giving vendors consistent, ready-to-fulfill demand they couldn't get on their own.
Through XpressDrop, laundry vendors are the actual laundromats/laundry businesses that perform the washing itself. XpressDrop's platform handles everything around that: connecting them to vetted customers, coordinating pickup and delivery logistics, and providing order tracking, but the vendors are responsible for the core cleaning process once clothes arrive with them. In exchange, they get ready-to-fulfill orders, increased visibility, and consistent demand without having to spend on marketing or manage logistics themselves.
Our vendors are vetted to deliver within the 40–70 hour mark. We keep an eye on this behind the scenes to make sure it happens, so you can count on your laundry arriving on time, without needing to follow up or worry about delays.
Yes, every order comes with real-time tracking, so you always know exactly where your laundry is. You'll see status updates at each stage: Order Accepted, your request is confirmed; Rider Assigned, a rider is assigned for pickup; Rider En Route, rider is on the way to you; Rider Arrived, rider has arrived at your location; Laundry Picked Up, your items are collected; En Route to Vendor, rider is heading to the laundry partner; Dropped Off at Vendor, items handed over; Vendor Accepted, vendor confirms receipt; Washing, your laundry is being washed; Drying; Ironing; Ready for Delivery, vendor has completed the process; Rider Assigned for Delivery; Rider En Route, heading back to you; Delivered; Order Complete. No guessing, no calling to check, just open the app and see exactly where things stand.
We rate vendors on a mix of customer ratings and internal performance metrics, so both your feedback and things like turnaround time and order quality shape how a vendor is scored on the platform.
There is no minimum order size; you can order as little or as much as you need.
At the moment, we process payments through Paystack only. It's fast, secure, and covers all the major cards and bank transfer options, we're keeping things simple for now so you get a smooth checkout experience, with more payment options on the way as we grow.
You don't need to pick a time yourself, once your vendor receives your order, they set your delivery time within our 40–70 hour window. As soon as they do, you'll immediately see your exact expected delivery window, for example 'receiving between 1–2pm on Monday.' If that time happens to fall outside your vendor's working hours or on a day they're closed, it simply moves to their next opening time, so you're never left waiting on a time that can't actually be met.
We don't currently have a membership program. We're focused on getting the core pickup, wash, and delivery experience right first, but it's something we may look into down the line as we grow.
You can cancel your order before the rider is 'En Route' comes to pick up the clothes.
No, our pricing is transparent with no hidden fees.
Customer support is available via chat, email, or phone call.
If your laundry doesn't meet your expectations, reach out to our support team and let us know, we'll review what happened and work with you to make it right.
Yes, after every order, you can rate and leave feedback on your experience. This helps us keep vendors accountable and continue improving the service based on what you tell us.
If your items are damaged while in our care, reach out to our support team, we'll look into what happened and work with you to resolve it.