Privacy Policy

Effective Date: 1 January 2026

1. Introduction

This Privacy Policy explains how Xpress collects, uses, stores, and protects personal data in compliance with the Nigeria Data Protection Regulation (NDPR). We ensure that your data is used strictly for the purpose of providing laundry services and complying with applicable Nigerian laws. Your data will only be retained for as long as necessary for operational purposes, and you have the right to request the deletion of your personal data at any time.

2. Information We Collect

  • Name, phone number, email address
  • Delivery addresses and location data
  • Order history
  • Payment confirmation data (not card details)

We will not collect any unnecessary information, and your data will be retained only for as long as necessary to process orders and comply with legal requirements.

3. Legal Basis for Processing

We process data based on:

  • User consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

4. How We Use Data

  • Order processing and delivery
  • Customer support
  • Platform improvement
  • Fraud prevention
  • Legal compliance

We will never sell or share your data for marketing purposes without your consent.

5. Data Sharing

Data may be shared with:

  • Vendors (for order fulfillment)
  • Delivery partners
  • Payment processors
  • Regulatory authorities when legally required

6. Data Retention

Personal data is retained only for as long as necessary for operational, legal, and regulatory purposes.

7. User Rights (NDPR)

Users have the right to:

  • Access personal data
  • Request correction
  • Request deletion (subject to legal limits)
  • Withdraw consent

To exercise these rights, please contact us via email at xpresscoreinc@gmail.com.

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, alteration, or destruction. We continually update our security measures to align with industry standards.

9. Changes to Privacy Policy

We may update this Policy and will notify Users via the Platform.

10. Contact Information

For privacy or data concerns, contact: xpresscoreinc@gmail.com.